TechConnect & e-Learning Events Now Available

May 27, 2020


Rockwell’s Special Services Pro

Are you facing challenges that make it difficult to meet production goals and prevent or overcome operational issues? Your workforce is aging, your staff and budgets might be leaner, or you may want competent and reliable assistance. You must have the support you need, and Rockwell Automation’s Special Services Promotions can help you through these challenges.

Online Technical Support Promotion

As part of their commitment to being with customers every step of the way, Rockwell is currently offering FREE access (through June 30, 2020) to online chat and Knowledgebase to help minimize disruptions in your operations. Through this offer, customers are connected with global engineering specialists and over 100,000 expert-written articles to troubleshoot faster.

Many companies are temporarily reducing staff, possibly affecting some of your best developers, troubleshooters, and maintainers. With over 2,000 calls in 20 languages received a day, Rockwell’s knowledgeable engineers can help! Their global team of more than 450 engineers in 15 support centers worldwide is available 24/7. With an industry-leading 84% first contact resolution rate, the first engineer you speak with will likely resolve your issue without redirecting your call. 

Complimentary e-Learning Course Promotion

With more employees working remotely, limited staff on-site, and the inability to bring outside technicians into your facilities, learning new skills is both necessary to and advantageous for your teams. While Buckles-Smith usually provides a full lineup of in-classroom Rockwell training opportunities throughout the year, we abruptly cleared our schedule through September as a result of COVID-19. Our focus shifted to web-based training courses, and this is a perfect opportunity to take advantage of Rockwell e-learning offerings. e-Learning courses are self-paced and self-directed, so you can learn when and where it is convenient for you.

To encourage customer education, Rockwell is offering FastPass access to one e-learning course per individual at no cost, a savings of up to $726.00! Participants must sign up and initiate their free training session by June 30, 2020. There are 15 e-learning courses to choose from covering various fundamental and product-specific topics such as Logix5000™ and Studio 5000 Logix Designer®, PowerFlex® 753 and 755, and FactoryTalk® View Site. Each learning module contains activities, software simulations, and demonstration videos to help reinforce learning concepts and build expertise in automation and control systems. The modules can be taken on any tablet or PC using Chrome, Safari, IE, Edge, or Firefox, and all content is narrated and has a viewable transcript. Once participants start the course, they have 90 calendar days to complete the training. The class can be stopped anywhere in the learning and picked up again within those 90 days.

​TechConnect Support Agreement Benefits

There is no better opportunity than now to provide your team with skills and knowledge to add value to your operation. Customers with a TechConnect Support Agreement receive significant e-learning discounts and options for multiple users. 

​Contact Us Today

Contact your local Buckles-Smith branch or call 800-833-7362 for more information or to obtain a quote for Rockwell services. We’re here to help!

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