Rockwell Automation Integrated Service Agreement

by David Aroz

One Source of Support Packaged to Meet Your Rockwell Automation Needs

You invest in your facility and Rockwell Automation equipment and technology that runs it, and you want to maximize that investment. An Integrated Service Agreement (ISA) helps you get the most value with a flexible suite of support services. You can select the right package of offerings to meet your support needs, and it’s just one number to call for access to experts and priority services. Get 24×7 technical support, repair services, reports and analytics, field services, and more, all in one integrated contract. 

Have a line down in the middle of the night? Get support from Rockwell Automation product specialists who can help install and configure, troubleshoot, or diagnose technical issues – when you need them with 24/7/365 availability. Technical troubles cause headaches. They prevent you from being your best. Whether it’s to quickly resolve production issues, improve training, or streamline software updates, our TechConnect℠ Support service can provide the knowledge and support you need to address some of your top challenges. Share a real-time view of what you see directly with our technical experts to assist in articulating the issue using Virtual Support with Augmented Reality (AR) Services. Access augmented reality work instructions to learn how to repair your Allen‑Bradley products. 

Identified a faulty Rockwell Automation product and need a replacement ASAP? You need a reliable service partner whom you can trust to provide quality repairs when you need them. The ISA can cover all Rockwell Automation repairs with guaranteed product replacement. Our ten global, ISO-certified equipment remanufacturing facilities use the same high-quality parts, standards, and specifications as the original manufacturing process. You can restore your automation equipment to a like-new or better condition to enhance performance and extend product life.

Have a replacement part installed and need startup support? Maybe you need a production problem resolved? Our global network of field service professionals can perform services on Allen‑Bradley products and those from other brands. From emergency callouts to modernization projects, we have the engineering expertise to help you increase uptime and optimize performance throughout your equipment lifecycle. Get factory-trained field service professionals available to support you at your site or remotely on an as-needed basis. With skills matched to your application, these engineering resources can help troubleshoot and resolve unplanned downtime events, critical operations problems, and other automation-related issues. As part of an ISA, a Field Service Engineer can be dispatched with one phone call at no additional cost, saving time and trouble with quotes and purchase orders. Rockwell Automation Field Service Engineers can assist you with:

• 24×7 breakdown support 
• Startup support, special projects, and peak workloads 
• Production problem resolution 
• Technical support during maintenance activity 

Have new hires or new equipment installed and need to get your staff up to speed on the latest Rockwell Automation products? The industrial skills gap puts pressure on the manufacturing workforce like never before. The complexity of the operational and technical systems they must design, operate, and maintain also increases. Diverse skill sets are in demand to match the expanded roles and responsibilities of many positions. A generation of skilled workers is retiring, taking valuable tribal knowledge with them. Our Learning+ Training subscriptions combine the self-paced experience of e-learning with in-class collaboration with instructors, labs, and additional training content – all in a virtual environment. It provides the flexibility and convenience of learning when and where you need it most. Our training options help bridge the industrial skills gap for employees and employers alike.

Are you tasked with identifying critical spare parts for your facility? Do you require accurate lifecycle information on your aged equipment and know what is current, outdated, or obsolete? A Rockwell Automation Automation® Installed Base Evaluation (IBE) is a thorough analysis of your critical plant assets and their condition. An IBE service provides the knowledge needed to help you make data-driven decisions regarding your installed base assets’ support and obsolescence management. An Installed Base Evaluation can help you:

• Reduce costs by identifying and eliminating excess inventory, which can help improve Return on Net Assets (RONA). 
• Increase uptime by ensuring critical spares are on-site to support production and maintenance.  
• Identify and mitigate risks associated with supporting legacy equipment.  
• Gain broader visibility into your plant assets reports and analytics, field services, and more, all in one integrated contract. 

With an IBE, we can help you better understand and pinpoint your lifecycle risk by site, area, line, machine, and panel. By optimizing your Maintenance, Repair, and Operations (MRO), we’ll help ensure you have the right parts, in the right place, at the right time.  Imagine having all these services at your fingertips with ONLY ONE NUMBER TO CALL! All under one agreement! You have just one number to call when you need access to technical specialists quickly. By purchasing an Integrated Service Agreement from us, you get the best of both worlds – value and priority service. By bundling key offerings versus standalone contracts, you can save 20%–30% over time. Our customer success team will provide you with data-driven insights to help guide you to optimize your decisions and maximize uptime.   Whether you need entry-level support or complete proactive support and maintenance, we have an Integrated Service Agreement that brings it all together. For more details, contact your local Buckles-Smith sales representative.   

For additional information on a Rockwell Automation Integrated Service Agreement, please view their main site and also visit our Industry Updates page for additional blog content!