COVID-19 Business Continuity Plan

With COVID-19 disruption, we would like to share our Business Continuity Plan with you, our customers.

Buckles-Smith provides essential services and supplies to utilities, electricians, water treatment facilities, hospitals, and other critical infrastructure providers to our community. While many of you will be temporarily closing during this order, Buckles-Smith will remain open to support our critical infrastructure customers who rely on us to keep operations moving forward. That said, we are adapting our approach in consideration of what is happening locally.

  • We continue to evaluate ways to keep our employees, their families, and our community safe, and slow the spread of the virus.
  • We continue to promote best practice guidelines from public health officials, the CDC, and local authorities.
  • We maintain a Zero Contact Policy at our facilities.
  • Where possible, employees are working from home to provide customer support.
  • Our delivery personnel will continue to follow customer protocol concerning COVID-19.

Our Customer Service teams remain available to support you as follows:

Monday-Friday from 7:00am-5:00pm: 1-800-833-7362
24-hour Emergency Support & After Hours Will Call: 1-800-748-6917
Online Pricing and Availability: Buckles-Smith Online Store

To provide you with the most up to date information, we are sharing communications from our manufacturers on our COVID-19 Manufacturer Communications.

We value you as our customer, and we appreciate your business.